Posted May 13 (1 year ago)
Customer Success Engineer Training Creator Documentation Writer
Full-time 📍 Worldwide
\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\nyagJzhkdapAsCMnUw7CpJAMi
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